No sound from the Soundbar or Home Theater System when connected to the TV via wired connection

Before You Start

• If the sound is not output from the Soundbar subwoofer, refer to the article No sound is output from the Subwoofer.
• This article is for speaker system that is connected to TV via wired connection. If your TV and speaker system are connected via Bluetooth, refer to the article Troubleshoot Sound Bar Bluetooth pairing issues

This article provides various steps and information to help troubleshoot this problem. Because this issue could be caused by several conditions, check if the issue is resolved after each step performed.

Some steps are specific to BRAVIA™ TV models (Google TV™ and Android TV™) and your steps and menus may vary, check your product Manuals are posted on your model support page. if you need model-specific information. For other manufacturers, refer to your product documents for specific details.

Check out the video below to learn how to resolve no audio output from TV to Speaker system when using wired connection.

Tip: Learn how to turn captions on or off when watching Internet videos from YouTube

1. Check the volume levels of the TV, soundbar, or speaker system.
2. Check if your soundbar or speaker system is muted. Depending on the order in which the TV and systems are turned on, or if the mute button on your remote was pressed, the audio system may be muted. Some systems will display MUTING on the front panel.
3. If using a soundbar, some source output levels may be lower than normal. You may be able to use the built-in Demonstration mode to verify operation:
   • On the soundbar, press and hold the  TV button for 5 seconds.
   • The Demonstration mode activates and if sound is heard through the soundbar and subwoofer, then the issue is with the source or TV.
   • On the soundbar, press and hold the  TV button for 5 seconds to turn the demonstration mode off.
4. Make sure your soundbar or speaker system input is set to TV by pressing the INPUT or TV button on your remote. Do the same source check if you have multiple sources connected to your soundbar or audio system.
5. Perform a power reset of your TV and soundbar or speaker system

   Note: Some soundbar systems have a software reset. Refer to the How to reset the Soundbar article.

   1. Turn off both devices (TV and speaker system).
   2. Disconnect the power cords from both devices.
   3. Leave the devices disconnected for two minutes.
   4. Reconnect the power cords for both devices, then turn on your TV, followed by your audio system.

6. Make sure that you make the appropriate connection based on the model of the TV and the speaker system.

   Note: Depending on your speaker system and your TV, the available port connection may be different. There are 3 different connection option:

   HDMI cable connection 

   
   Use this option to connect if both of your speaker system and TV have HDMI ports that support eARC/ARC

   

   • A: HDMI IN (ARC or eARC/ARC)
   • B: HDMI cable (high-speed HDMI cable)
   • C: HDMI OUT (ARC or eARC/ARC)

   1. Using the HDMI cable, connect the HDMI IN (ARC or eARC) port on the TV and the HDMI OUT (ARC or eARC) port on the audio device.
   2. Set the BRAVIA Sync control to On.
      Note: If your TV is other than a BRAVIA TV, check the supplied manuals to search the settings related to the HDMI CEC function and set it to On.
   3. Check the following settings on the audio device:
      • Set the Control for HDMI to On.
      • In the HDMI settings, set the Audio Return Channel (ARC) or TV Audio Input mode to On or Auto.

   Note: If the TV is not compatible with ARC or eARC, TV sound will not be output from the speaker system even if the speaker system is connected to the TV’s HDMI IN jack.

   Optical digital cable connection 

   
   Use this option to connect if both of your speaker system and TV do not have HDMI ports that support eARC/ARC and there is optical port available

   

   • A: Optical Digital OUT
   • B: Optical digital audio cable
   • C: Optical Digital IN

   1. Using the optical digital audio cable, connect the Optical Digital OUT port on the TV and the Optical Digital IN port on the audio device.
   2. If the Control for HDMI function or BRAVIA Sync is turn on, set the Control for HDMI function or BRAVIA Sync (For BRAVIA TV) to off. For other TVs, check the manual to find out how to disable this function.
   3. In the HDMI settings on the speaker system, set the Audio Return Channel (ARC) or TV Audio Input mode to Off.
   4. If your speaker system still have no sound, change the TV audio output setting to PCM and check whether the sound is output.
      Note: If the audio device connected to the TV does not support compressed audio, sound may not be output depending on the type of broadcast or video. Check your TV manual for more details.

   If using only an Analog audio cable

   

   • A: Analog Audio OUT
   • B: Analog audio cable
   • C: Analog Audio IN

   1. Using an analog audio cable, connect the Analog Audio OUT port on the TV and the Analog Audio IN port on the audio device.
   2. In the HDMI settings on the audio device, set the Audio Return Channel (ARC) or TV Audio Input mode to Off.

7. Verify that the audio output setting of your TV is set to the audio device. If your TV is BRAVIA TV, set the Speakers to Audio System. 
   Note: Just connecting the TV and audio system with a cable will not produce sound from the audio system.
   1. Open the Settings screen. How to access Settings
      • If the remote control has a Quick Settings button:
        1. On the remote control, press the (Quick Settings) button.
        2. Select Settings.
      • If the remote control does not have a Quick Settings button:
        1. On the remote control, press the HOME button.
        2. Select Settings.
   2. The next steps will depend on your TV menu options:
      • Select Display & Sound → Audio output → Speakers → Audio system.
      • Select Sound → Speakers → Audio system
8. Turn on the TV, then turn on your audio device.
   Note: Depending on the order in which they are turned on, the system may be muted and MUTING displayed on the front panel display of the audio system.
9. If your TV is a BRAVIA TV, update the TV software to the latest version.
   Note: For how to update your TV, refer to the article How to perform a software update.
10. Update your audio device software to the latest version.
    Note: To update your audio device, visit the Sony Support website, search for your speaker system by entering the model number to search, and then go to the Firmware / Software section. 

If you completed all the steps and the issue is not resolved, please contact us for further support.